Disaster Recovery Policy
Our approach to severe outages, cyber incidents, infrastructure loss, and service restoration.
Legal contact: support@tajirpro.net
1. Covered events
Disaster recovery may be invoked for major server or storage failure, database corruption, data-centre outage, destructive cyberattack, ransomware, widespread provider failure, natural disaster, fire, flood, prolonged power or network loss, or another event causing material service unavailability.
2. Response priorities
Priorities are life and legal safety, containment, preservation of evidence, protection of credentials and data, assessment of integrity, restoration of critical infrastructure, validation of financial records, and phased return of customer access.
3. Recovery objectives
Recovery time and recovery point objectives are operational targets rather than guarantees unless a separate signed enterprise agreement expressly states otherwise. Actual recovery depends on incident scope, provider availability, backup integrity, specialist access, and required investigation.
4. Communication
For material incidents, updates may be provided through the application, status page, email, support channels, or another practical method. Early information may be incomplete and will be corrected as investigation progresses.
5. Degraded operation
During recovery, some functions may remain disabled or read-only, including payments, imports, exports, notifications, integrations, or financial writes, until consistency and security checks are complete.
6. Post-incident review
Significant incidents may be followed by root-cause analysis, remediation, monitoring changes, recovery testing, and customer or regulator notifications where appropriate and legally required.